Once you receive your order, you have 30 days to return it to us for exchange or refund. We offer exchanges and/or refunds if:
- The product doesn't fit correctly
- You received the wrong design or size
- You received a faulty garment/item
To apply for an exchange or refund:
1. Submit the returns form online (below)
2. Take the garment to your local post office
3. Wait for us to get in touch (within 1 - 2 business days of receiving your return parcel)
- If you received a faulty garment or the wrong item, please email us directly at firstname.lastname@example.org.
- As soon as you have submitted the Returns/Exchanges form below just send your gear straight back to the return address below.
- You don’t need to wait for any additional emails from us.
- Postage costs back to BW Tribal are payable by the customer, unless the garment is faulty or the item sent was the wrong size or design in which case BW Tribal will cover postage costs both ways.
30 Day Returns FAQs
What is your return policy?
You must return your garments within 30 days of receiving it. The garment needs to be unwashed and unworn and returned in its original packaging. Sorry, but if the garment show signs of being worn it will not be accepted.
PLEASE NOTE: Items with personalisation cannot be exchanged or refunded unless the product is faulty.
What if I received a faulty item?
BW Tribal will refund 100% of the full amount of the garment or replace it if we have the item in stock. Shipping costs will not be refunded.
Unit 4/77 Shore Street W
Cleveland, QLD 4163
Please submit the online form below for 30-Day Returns (no need to print out).
Do you qualify? Please check out the conditions above.
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