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SHIPPING

We ship our orders by Australia Post within Australia and internationally. 
Free Parcel/Standard Shipping applies for all Australian Orders over $100 in cart value. See below for more info on delivery time frames. 

DISCLAIMER: 

Once an order has been shipped, it is in the care of the courier service. BW Tribal is not liable for any errors made by these services. 

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment (except if on pre-order. Please see Pre-Order point for information regarding this). Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of bwtribal.com

It is your responsibility to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, bwtribal.com is not obligated to re-send the order to the correct address at our expense. Should a parcel be returned to us undelivered, BW Tribal will inform you of this and process a refund, deducting the shipping costs.

Costs of postage are non-refundable.

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AUSTRALIA ORDERS

DELIVERY PROCESS

We ship all orders within 1-2 business days, during office hours. PLEASE NOTE: We are closed on public holidays and as such orders placed on or before will be shipped the day before or on the next dispatch day. 

 

EXPRESS POST (Signature on Delivery or Safe Drop)

COST
Calculated at Checkout (Varies depending on location)
DELIVERY TIME

Metro Cities and Areas - Next business day to 2 business days
Remote Locations - Fastest possible delivery*
*While next day delivery is not guaranteed for remote areas, your item will still be processed, handled and delivered as fast as possible.

For an accurate estimate of when you can expect your parcel to arrive, you can use Australia Post's online postage calculator (starting location: Cleveland, QLD 4163). 

  

PARCEL/STANDARD POST (Signature on Delivery or Safe Drop) - Free for AUS orders $100+

COST
Calculated at Checkout (Varies depending on location)
DELIVERY TIME
Metro Cities and Areas - 3 to 5 business days 
Remote Locations - Up to 14 business days

For an accurate estimate of when you can expect your parcel to arrive, you can use Australia Post's online postage calculator (starting location: Cleveland, QLD 4163).

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INTERNATIONAL ORDERS

Delivery Options Available through Australia Post:

  • Economy Air (no tracking)
  • Standard (tracking included)
  • Express (tracking included)

Please Note: Some options are unavailable for certain countries, please refer to checkout for available options).

FOR UK ORDERS:
Please note that any orders worth 35 GBP or more now attract an additional customs clearance fee of 25 GBP upon arrival into the country.

For an accurate estimate of when you can expect your parcel to arrive, you can use Australia Post's online postage calculator (starting location: Cleveland, QLD 4163).

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PRE-ORDERS

Pre-Order items are purchased BEFORE PRODUCTION. Pre-Order listings are NOT ready to ship. The estimated shipping time is located in the description of each pre-order item. All items placed in the same order are shipped together and not separately. Your order will be held in dispatch until your pre-order item arrives.  If you want an item that is in stock straight away, you will need to place a 2nd order for that item. DO NOT place a pre-order if you are not willing to wait for your item(s) to arrive. Please DO NOT contact us on the status of your pre-order before the estimated production time listed in each product description. NO ORDER CANCELLATIONS, SIZE CHANGES, RETURNS OR EXCHANGES ONCE YOU HAVE PLACED YOUR PRE-ORDER. 

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