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Pre-Orders

Pre-Order items are purchased before production. Pre-Order listings are not ready to ship. The estimated shipping time is located in the description of each pre-order item. All items placed in the same order are shipped together and not separately. Your order will be held in dispatch until your pre-order item arrives.

If you want an item that is in stock straight away, you will need to place a second order for that item. Please do not place a Pre-Order if you are not willing to wait for your item(s) to arrive. Please do not contact us on the status of your pre-order before the estimated production time listed in each product description.

How We Ship Orders

We ship our orders by Australia Post within Australia and internationally. For full details please see our 'Shipping Policy'. 

Delivery times are an estimate based on standard Australia Post delivery timelines, however we are unable to guarantee delivery by a specific date. All timeframes expressed below are an estimate only. 

We ship all our orders within one or two business days subject to stock availability. If an item is a Pre-Order or out of stock we will hold your order until all items arrive.

Change of Mind Policy does not apply to Pre-Order items. Your consumer law rights will still apply. See our 'Refund Policy' for further information.

Australian Orders

Express Post (Signature on Delivery or Safe Drop)

Cost

Calculated at Checkout (Varies depending on location)

Delivery Time

*While next day delivery is not guaranteed for remote areas, your item will be still processed, handled and delivered as fast as possible.

For an accurate express post estimate of when you can expect your parcel to arrive, you can use Australia Post's online postage calculator (start location: Cleveland, QLD 4163)

Standard/Parcel Post (Signature on Delivery or Safe Drop)

Cost

Calculated at Checkout (Varies depending on location)

Delivery Time

For an accurate standard post estimate of when you can expect your parcel to arrive, you can use Australia Post's online postage calculator (start location: Cleveland, QLD 4163)

International Orders

Delivery Options Available through Australia Post

• Economy Air (no tracking)
• Standard (tracking included)
• Express (tracking included)

Please Note: Some options are unavailable for certain countries, please refer to checkout for available options.

For UK Orders

Please note that any order worth 35 GBP or more now attract an additional customers clearance fee of 25 GBP upon arrival into the country.

For an accurate international post estimate of when you can expect your parcel to arrive, you can use Australia Post's online postage calculator (start location: Cleveland, QLD 4163)